Overview
Royale collects and uses personal information only as needed to run our online store experience, process purchases, support customers, and communicate with people who choose to hear from us. We keep our approach practical, limited, and focused on trust.
Information We Collect
- Personal details and contact information, such as your name, email address, phone number, and shipping or billing address.
- Order details, including products selected, order history, delivery details, and related purchase records.
- Payment-related information that is handled through trusted checkout and payment providers.
- Device and browser data, such as IP address, browser type, pages viewed, and basic usage signals.
- Cookie data and similar technology data used to remember preferences and understand site performance.
How We Use Information
- To process orders, confirm purchases, and coordinate shipping and delivery.
- To provide customer support, respond to requests, and resolve order-related issues.
- To improve site performance, usability, and product presentation.
- To communicate about purchases, account activity, service messages, and relevant updates.
- To meet legal, tax, accounting, fraud-prevention, and regulatory obligations.
Orders and Transactions
When you place an order, we use your information to complete the transaction, send order and delivery updates, and manage returns or support requests. Payment details are processed by trusted third-party payment processors through secure checkout tools and are not stored in full by Royale.
Cookies and Similar Technologies
We use cookies and similar technologies to keep the site functioning, remember preferences, measure performance, and understand visitor behavior. You can manage cookie settings through your browser, though some features may work differently if cookies are limited.
Sharing with Service Providers
We share limited information with trusted service providers that help us operate the website and store experience, including payment processors, checkout platforms, analytics providers, shipping partners, and customer support tools. They process information only for approved business purposes and under appropriate safeguards.
Data Retention
We keep personal information only for as long as needed to provide services, maintain records, support legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it using reasonable measures.
Your Rights and Choices
Depending on where you live, you may have rights to request access, correction, deletion, or restriction of your personal information, and to opt out of certain communications. You can also unsubscribe from marketing emails at any time using the link in those messages.
Contact
If you have privacy questions, please contact Royale at [email protected].
We may update this policy from time to time and will post material changes on this page.